Help Misyu

Videos Welcome

Videos Passo a passo

Frequently Asked Questions

Misyu is a 100% digital relationship and legacy construction platform that stores messages, photos and files privately and confidentially, and sends them to the recipients chosen by the subscriber at the moments defined by him, whether in life or after his death.

The platform works through monthly subscriptions, paid by credit card, and offers the following plan:

Individual Plan – It has 3 GB of storage space and gives access to 1 user.

How do I increase my space?

Storage space can be increased by paying a fee for 3GB packs. It is also possible to receive free storage space through our partners.

Tutors play a key role in the Misyu platform. They ensure that every action planned by the subscriber is carried out successfully.

The Tutors are the 2 people chosen by the subscriber to notify Misyu of their death. They must be people close to the subscriber, with knowledge of their family, so that they can be informed of a possible death firsthand.

We put 2 tutors for safety reasons, so we can confirm the death with the second tutor before we send the messages.

A partir da confirmação do falecimento, começam a ser enviadas para familiares e amigos as Posthumous messages organizadas pelo assinante – tanto orientações e documentos, quanto mensagens afetivas deixadas em vídeos, fotos, músicas e textos. 

In addition, Tutors inform us about special occasions for which the subscriber has left Special Messages, such as graduations, weddings and the birth of children or grandchildren. In this way, we will be able to send these messages to your loved ones in these very special moments.

Being a Tutor is an act of love and trust.

The Tutor must access the platform with their login and password. Within the logged area, the Tutor must click on Inform Death. After clicking on Inform Death, he must fill in the Death Date in the specific field and then click on Finish. 

How does the Tutor communicate the subscriber's death?

The Tutor must access the platform with their login and password. Within the logged area, the Tutor must click on Inform Death. After clicking on Inform Death, he must fill in the Death Date in the specific field and then click on Finish.

Ready. With this information, we will contact the second Tutor and confirm the death. After confirmation, messages will be delivered as defined by the subscriber.

Global

At Misyu, you assemble messages in a simple way, from the following tripod: “WHAT?”, “FOR WHOM?” and WHEN?".

In “WHAT?”, you can include videos, photos, texts, documents and even music.

In “TO WHOM?”, you can choose one or several people as recipients of messages.

No “QUANDO?”, você define se quer mandar cada mensagem agora, em uma data no futuro ou mesmo após o seu falecimento.

These are messages that you can put together in life to surprise a loved one, or even as a way to apologize. We understand that it is often difficult to apologize face to face, and the Message in Life can help with that. We believe that excuses heal hurts, and without hurts we live happier and longer.

There are 3 types of Messages.

Messages in Life 

These are messages that you can put together in life to surprise a loved one, or even as a way to apologize. We understand that it is often difficult to apologize face to face, and the Message in Life can help with that. We believe that excuses heal hurts, and without hurts we live happier and longer.

Se preferir, use a Cápsula do Tempo e programe uma mensagem para você mesmo ou para alguém especial para daqui a 5 anos, por exemplo.

Communicating our affections is a way to invest in our relationships with the people we love, and it helps to promote a lighter life, full of mental and emotional health. We hope that by using our platform, you can get even closer to the people you really love and that together you can build a beautiful legacy.

Posthumous messages

Posthumous Messages are created by the subscriber so that their family and friends can receive guidance, documents and even wills, as well as emotional messages left in videos, photos, music and text. These messages are sent on the day of death or at periods defined by the subscriber, such as the next day, two months or even years after his death.

Special Messages

Special Messages are designed to, in the event of the subscriber's death, leave messages for loved ones on special occasions such as graduations, weddings and the birth of children or grandchildren, for example. These messages are triggered by tutors after the subscriber's death.

Essas mensagens são disparadas pelos tutores após o falecimento do assinante.

O cancelamento de seu plano pode ser feito diretamente por você na área logada em Cancelar Assinatura, ou, se preferir, pelo envio de uma mensagem para o e-mail atendimento@misyu.com.br  solicitando o cancelamento.

With your request, we will cancel future charges to your credit card and make available a link, which will be valid for 7 days, so you can download all the content you've included in your messages. After 7 days, all content will be automatically deleted from our database for security.

When a person dies, a survey is carried out to ascertain all assets and rights left by the deceased. After this survey, the sharing between the heirs will be made.

HERITAGE WILL: Manifestation of last will by which an individual disposes, for after death, in all or part of his property.

The will, in addition to being a document in which people can dispose of their property, is also ideal for inserting information that the testator considers to be important — such as how any debts should be paid, for example. There aren't many impediments to its realization, it's just enough that the person is lucid and is at least 16 years old.

When a person dies, a survey is carried out to ascertain all assets and rights left by the deceased. After this survey, the sharing between the heirs will be made.

However, if there is no will, the assets will be distributed to the heirs by legitimate succession.

In this case, it is the law that determines who will receive the inheritance, following the order of hereditary vocation.

Thus, the assets will go to the descendants (children, grandchildren, great-grandchildren and ad infinitum) in competition with the spouse or partner or to the ascendants (parents, grandparents, great-grandparents and ad infinitum), also in competition with the spouse or partner.

In the absence of ascendants, the one who will receive the inheritance will be the surviving spouse or partner.

Na falta do cônjuge ou companheiro sobrevivente, quem tem direito são os parentes colaterais (irmãos, tios, sobrinhos, tios-avôs, sobrinhos-netos).

Mas pode acontecer que a pessoa queira deixar seus bens para outras pessoas, e não apenas as elencadas na lei.

In the absence of a surviving spouse or partner, collateral relatives (brothers, uncles, nephews, great-uncles, grand-nephews, grand-nieces) are entitled.

But it may happen that the person wants to leave their property to other people, not just those listed in the law.

What part of the property can be the object of the will? Only 50% (fifty percent) of the inheritance – that is, the available part – can be object of the will. That's because 50% of your inheritance must be transferred, obligatorily, to the necessary heirs – if any.

These necessary heirs are the descendants (children, grandchildren, great-grandchildren and ad infinitum), ascendants (parents, grandparents, great-grandparents and ad infinitum) and the spouse or partner.

We suggest to our clients that they make their patrimonial wills with the support of a lawyer and that they register them in a notary's office.

TESTAMENTO VITAL

It is a public document, drawn up in the Notary, which expresses the will of a person who is in the enjoyment of their mental capacities, with the purpose of disciplining about the care, treatments and medical and therapeutic procedures they want, or not, be submitted if unconscious due to a terminal illness with no prospect of cure.

The Living Will applies not only to terminally ill people, but to all clinical stages that place them in an end-of-life situation, such as terminal illness, persistent vegetative state, and chronic illnesses. The right to die with dignity is sought.

Created in 2012 with a resolution of the CFM (Federal Council of Medicine), the VADs have no legal value, that is, it is up to the doctor to decide whether to comply with the patient's wishes, taking into account technical and ethical principles. Since the resolution, the number of records in Brazil has grown, albeit timidly, according to data from the Colégio Notarial do Brasil – São Paulo Section: there were 35 DAV in 2008, 232 in 2012, 731 (highest number registered to date) in 2015 and 549 in 2020.

The Living Will is made by the individual while he/she is healthy and can be used to guide the treatment of a patient as long as it respects medical ethics. The legislation regarding the use of the will is different depending on the country, but it is agreed in most of them that the patient has the right to decide on the medical treatment he will receive in the face of imminent death. The idea of ​​the Living Will is to allow a person a "dignified death", avoiding unnecessary treatments – or those that have negligible benefits – for the artificial extension of the life.

The CFM resolution nº 1995/2012 provides for the advance directives of the patients' will, as follows:

Art. 1 Defining advance directives of will as the set of desires, previously and expressly expressed by the patient, about care and treatments that they want, or not, to receive when they are unable to express, freely and autonomously, their will.

Art. 2. In decisions about care and treatment of patients who are unable to communicate, or to express their wishes freely and independently, the physician will take into account their advance directives of will.

§ 1º Caso o paciente tenha designado um representante para tal fim, suas informações serão levadas em consideração pelo médico.

§ 2º O médico deixará de levar em consideração as diretivas antecipadas de vontade do paciente ou representante que, em sua análise, estiverem em desacordo com os preceitos ditados pelo Código de Ética Médica.

§ 3 The patient's advance directives will prevail over any other non-medical opinion, including the family members' wishes.

§ 4º O médico registrará, no prontuário, as diretivas antecipadas de vontade que lhe  foram diretamente comunicadas pelo paciente.

§ 5 If the advance directives of the patient's will are not known, nor is there a designated representative, available family members or lack of consensus among them, the physician will appeal to the institution's Bioethics Committee, if any, or, in its absence, to the Ethics Committee Physician at the hospital or to the Regional and Federal Council of Medicine to base their decision on ethical conflicts, when they deem this measure to be necessary and convenient.

Art. 3 This resolution enters into force on the date of its publication. (BRASÍLIA, 2012:269-70).

Among the uses of the document, we can highlight three:

a) ensure that the patient's wishes are followed by the physician.

b) avoid disagreements in the family about which procedures to adopt in case of unconsciousness of the patient.

c) protection and legal support for the physician.

We suggest to our clients that they make their living wills with the support of a lawyer and a family doctor, that they register them in a notary's office.

We are always available to answer your questions and hear suggestions for improvements

Speak via WhatsApp

Available Monday to Friday from 10 am to 4 pm